- <init>
- getId
This should be the ticket ID assigned by the HelpDesk system.
- getState
Returns the current Ticket.State
- setDetails
TODO: This should probably turn into a collection of comments or some such
thing.
- setId
The TicketerPlugin should set the ID.
- setState
Sets the Ticket state to one of the Ticket.State Enums.
- setSummary
Set a summary into the ticket. Typically the alarm's logmsg.
- setUser
Set the user name owning the ticket. Typically set by the TicketerServiceLayer
implemenation as the
- getDetails
TODO: This should probably turn into a collection of comments.
- getSummary
Returns a simple high level summary about the ticket that is generated from the
Alarm logmsg.
- getUser
User name owning/createing the ticket. Will be set initially to the user name
set in the parameter o
- getAttribute
Gets a single free form attribute from a Ticket.